你永久也不知道今天会遇到什么客户，正如也不知道明天特朗普会再作什么妖。
又有谁能想到，只用了1封邮件，客户就给我发了PO，然后成单了呢？！
把这个过程写出来，希望对一些人有用。
有一天，我收到了一个客户询盘，起初我以为他是竞品公司来偷方案看价格的，因为说的实在是太详细了。
内容如下：
Hello,
we are interested in ordering 4 reels of SK6812 5050 RGBLEDS. We have had some problemswith WS2812B reliability. But also recent batches of SK6812 have shown some problems.
Note:
We know this type of LED is very sensitive to any type of physical stress and so are extremely carefully when de-panelising our PCBs. We use low temperature vapour phase ovens. We have found that the latest WS2812B power on reset does not work if the voltage rail is around 100-200mV before power up. Hence we believe SK6812 LEDs would be a better choice but we need to find a reliable source for these components.
Can you help?
1. Can you supply reliable SK6812 5050 RGB LEDs?
2. Please can you give me a price for these parts?
3. What guarantees can you give me should we encounter problems with LEDs that you supply?
Kind regards,
Phil
内容很长，而且客户之前的产品还出了点问题，现在对要采购的新产品有点担忧。
不知道你们看完这封询盘之后，会怎么回复？
应该很多人都会拿出很多证据来力证公司产品多好多好，不会再出现客户担心的问题吧？
但我并没有立刻写邮件给他们，因为他写的太具体了，万一是超级有效客户呢？我必须要表现的非常专业，才能留住他啊。
于是我通过海关数据+某付费软件锁定客户后，我找到了客户的公司网站以及他们的线上销售网站；又找到了Phil的领英账号，看他平时发动态的习惯。
完事第后，我才发了一封邮件，附了说明书和PI，回复邮件如下：
Hello Phil,
This is Elisa, so glad to get your professional inquiry on LEDs.
Concerning your questions:
1. Can you supply reliable SK6812 5050 RGB LEDs?
Yes, all the LEDs we have are reliable, specification as attached for your reference.
P.S: sk6812 is one update version depends on ws2812b, it's more reliable and function is better.
2. Please can you give me a price for these parts?
Please find attached invoice including shipping cost for your order, 4 reels.
3. What guarantees can you give me should we encounter problems with LEDs that you supply?
2 years warrranty for all our products.
If any problems no matter during or beyond this period, please contact me feel freely. That's our duty to provide you with best service and technical support at any time.
If everything is ok, please confirm the shipping address and get back to me soon.
The LEDs can be shipped within 3 working days once we get the payment.
Thanks a lot!
Best regards
Elisa
客户的回复也很简明扼要：
Hello Elisa,
Thank you for your reply.
I have asked my office to send an order and transfer the funds later to.............
原文转载：https://fashion.shaoqun.com/a/1997572.html
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